Frequently Asked Questions
Which payment methods do you accept?
We accept payment via T/T (Telegraphic Transfer) or wire transfer, as these methods are widely used and secure for international transactions.
Whenever a project has a large sum of money required, we accept an advance payment by way of a simple T/T invoice and the balance by way of a L/C that is irrevocable and confirmed (applicable for some countries only)
Where do you source replacement parts?
We are a reputable spare parts supplier. We usually source our spare parts directly from authorised distributors to ensure that the parts are genuine and meet the required quality standards.
What would be the advantages of purchasing from DPOC?
High-quality products, e.g. spare parts for MTU, Detroit Diesel, Mercedes Benz, MAN, Perkins, Kohler, Yamaha, Caterpillar, ABB turbocharging, GE grid solutions, ZF Marine, Twin Disc, Gas turbines, etc.
Offering competitive prices
Compliance with customs regulations for international shipments
Language and cultural support: English, Arabic, Dutch, French, and Spanish are our languages.
Ships worldwide, except in sanctioned countries
Do you procure ductile iron pipes?
Yes, It is possible for us to provide ductile iron pipes from European suppliers originating in the European Union
What is your lead time?
Delivery time is not fixed, and the number of units in stock determines it at the time of order, the volume of the order, and modes of transportation...
Most spare parts from MTU will be delivered within three to six weeks of placing the order. If you want the parts sooner, you can pay extra freight fees.
It is usually possible to receive Abb turbocharging spare parts within 10 business days of ordering.
What are the shipping method?
The majority of our shipments are ex-works.